Real Insight about Real Beauty

Posted: April 17, 2013 in advertising, creative thinking, marketing, media, social media
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In my job, and when I train new recruits on the key skills required to do my job, I really try to focus on the power of a compelling human insight. All too often brands will focus on what it is they want to say and what it is they have to sell, but if marketing communications are going to be in any way successful they have to have a deep and real understanding of what their audience need to hear.

If I’m honest, those true insights are very rare, often they are just superficial observations masquerading as insight, or even worse, just a post rationalisation of the “brand truth”.

But when you find a campaign that has really harnessed a human insight it can blow you away, and a very recent campaign for Dove has just done that for me.

It is a well known saying that people who repeatedly buy into brands, aren’t buying what the brand does or even how it does it, but they actually are buying why they do what they do.

That’s why the Campaign for Real Beauty has been held up over the years as a brilliant example of how to generate a powerful emotional response to a brand and in doing so generate a powerful brand affinity (I’m loathe to say “loyalty” but this comes close)

Saying all that, the Campaign for Real Beauty sometimes managed to be a bit condescending and still got caught up in more traditional cosmetics industry habits. At the end of the day, every single one of the women in the original campaign was really beautiful, even if they weren’t Cover stars for Vogue.

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This latest evolution of the campaign is truly brilliant however and captures the human decency at the heart of the campaign and it does that because it is based on a real insight that is generated from a place of genuine empathy and sympathy.

The insight is simple – Most people are more aware of their own physical flaws and imperfections than they are of other peoples, so effectively people are less beautiful in their own eyes than they are in other people’s and that this is a potentially crippling perception. What is brilliant about this campaign is that they not only managed to convey that insight, but they managed to transform real women’s opinions of themselves.

Watch the documentary below and see more of the campaign here

I feel good about doing the job I do when I see stuff like this.

IKEA – Old fashioned advertising that is perfect for a digital world

Posted: February 21, 2013 in Uncategorized
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Hello all, I’ve been away for a while and thought I’d ease myself back in with a nice simple creative commentary

It pains me to say it (having recently stopped working on IKEA’s business and so can’t take any reflected glory) but I’ve been really impressed with the work that IKEA have been doing recently in the UK, it feels like it has really started to click for them.

They seem to have found the holy grail of the perfect balance of rational and emotional in mass market broadcast advertising as well as finding a good reason to develop engaging content for active consumption online. They’ve created a properly integrated and multifaceted campaign and to do this they seem to have gone back to traditional advertising basics. I reckon that the Adcontrarian would love this.

This season they appear to be promoting their storage range. It is a product area that IKEA are rightly proud of as they truly innovate in this area and pretty much everybody has something of this ilk from IKEA, but the problem is it just isn’t “sexy” like a sofa or a kitchen. It is just stuff to put other stuff in. About a year ago they had great intentions to get people interested by trying to create a war of the sexes with a “who’s messier: Men or Women?” But although an admirable effort it just didn’t take off with their customers.

This year they have clearly gone back to the drawing board and I think they have delivered some stunning results.

Building on the success of their last two kitchens campaigns (Kitchen Parties and Playing with my Friends) Mother appear to have decided to commit to the “music video” format for the central strand of their TV campaign. As such, the first thing I saw was this beautiful advert posing as a music video that serenaded the benefits of having better storage solutions. They managed to take an incredibly rational and potentially dull topic and make it all about falling in love, the most emotionally engaging topic of all.

For all the developments in digital media, a powerful TV campaign is still the single most effective way of driving brand and product consideration, it is also the first part of a campaign that people are likely to see and so it is vital that you nail that element and I (and most people commenting on Youtube) think they have. They’ve managed to showcase loads of products and the benefits without feeling overly commercial. Tying it together at the end with “Make room for your Life” they have taken last year’s broad theme of “Happy Inside” and made it more clearly relevant to consumers’ needs.

If they’d stopped here I’d say it was already a definite improvement on last year, but they also understand the power of different media and have taken the same theme and brought it to life in different contexts to move people from just a nice warm fluffy feeling about IKEA’s storage solutions to a more definite understanding of how YOU can use it to improve YOUR life. They’ve avoided the temptation of taking a still from the TV creative and have presented real stories in a very simple but compelling press format that could have fallen straight out of the pages of “Ogilvy on Advertising”

Ikea - Expedit Shelving Unit_2842806

The scan from a newspaper doesn’t do it justice, but the strong visual, coupled with with simple straightforward copy that connects human passions with practical solutions is actually incredibly refreshing. But isn’t it weird that it is surprising and refreshing to see an ad which basically just follows the rules on what we’ve always been told makes a great ad – such as this one

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What Mother have been able to do however that Bill Bernbach couldn’t is then help consumers really witness the true benefit of Expedit shelving to Harry – this press ad sends readers who are interested to watch the story of Harry’s Vinyl on ikea.co.uk – a lovely 4 minute “changing rooms” style piece of content that is focused on using storage to help people do more of what they love. It manages to be emotionally engaging, yet at the same time is completely commercial as every item used is tagged so that viewers can go look it up for themselves later.

There is an alternative for the girls which focuses on Jess’s trainer obsession/business and so allows them to showcase their bedroom furniture range as well.

I think that this is a really smart integration of traditional advertising and digital content that fully delivers against solid business objectives. I dearly hope that work this good helps to sell more IKEA furniture!

Defiance – A Transmedia opportunity that gives a new lease of life to in-game advertising

Posted: May 16, 2012 in advertising, creative thinking, marketing, media, videogames
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The in-game advertising industry has not had a happy few years. Back in 2002 when Massive Incorporated first brought us the ability to dynamically insert adverts into Xbox360 games the future looked bright and predictions at the time were that in-game advertising could reach over $1billion within a few years.

The future looked even rosier when Barack Obama’s campaign used In-game advertising to engage with the valuable youth audience. Pretty much every presentation by an “in-game” media owner used this example for the next 3 years to demonstrate the value of games in marketing.

But then it all went wrong. After Microsoft had paid “between approximately $200million and $400million (http://en.wikipedia.org/wiki/Massive_Incorporated) for Massive inc in 2006, they then shut the business down at the end of 2010. Add to that this year IGA and Double Fusion (other dynamic advertising offerings) shutting or severely cutting back their UK operations after Sony ended their contract with them and it felt like the market for dynamic in-game advertising was basically dead.

I’ve spent a while trying to figure out why this medium wasn’t successful and I think it comes down to one thing. Advertising revenues are a drop in the ocean for Games publishers compared to their main revenue direct from the £40 they get for selling each of the games. The last thing they felt they could do is risk the ire of their passionate fanbase by selling out to advertisers that might spoil the experience. Simply put the medium didn’t need advertising, so they priced themselves out of the market. On a cost per impact basis, dynamic in-game was some of the most expensive display advertising on any media.

However, that might be all about to change.

This week, Syfy channel announced they had started production on a new TV show “Defiance”. This is a show with a fascinating difference. It is being produced in conjunction with a new video game, also called “Defiance”. Now that might not seem like such big news – there are often videogame spin-offs of Movies and sometimes TV shows – and they are nearly always incredibly disappointing.

The difference here is that the game is a Massively Multiplayer Online Game (MMOG – think “Call of Duty meets World of Warcraft”) and the narrative and universe will be intertwined with and mutuallyaffect that of the TV show. This means that the game will evolve dynamically as the story of the TV show progresses and vice versa.

The reason that this should work as a marketing vehicle for 3rd party brands is because this is being developed with brand partnerships in mind from the beginning.

Syfy understands the need to make its content commercially attractive and the financial success of the show will come down to whether or not brands buy into it.

This has led to two key actions

1) Syfy are inviting brands to get involved with the TV show early in the production process.

2) The TV show is a science fiction drama, but set in the near future, so modern day brands can play a sensible role in the narrative.

What is really exciting is that this is a truly transmedia project where the layers of the narrative are built up not only between multiple media channels, but where people can engage in different ways with the plot and actually have an effect on how it evolves.

As a multiplayer game, there is also a very natural social element to the game which will ensure a huge amount of online buzz as new gameplay element get revealed in the context of the TV show.

This Project represents incredibly exciting opportunities for brands to build awareness, relevance and engagement with a highly social affluent young male audience – all in one vehicle. This could be the way that games finally find a financially viable way to incorporate paid for advertising without alienating their players.

I for one hope that it is.

Samsung Galaxy Note 10.1 – The best advertising is a great product

Posted: May 16, 2012 in advertising, technology
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I wrote a post a few weeks back after the launch of the “new” ipad, where I bemoaned the fact that Apple seemed to have fallen in to a trap of marketing “more” rather than “new” or “different” – so the “new” iPad was just the old ipad but with more pixels and the faster processor required to cope with more pixels. I compared it to the Galaxy Note 10.1 which incorporated a digitizer and “smart” stylus that I really could see having a revolutionary role in work life.

The problem with the Galaxy Note 10.1 however is that they had forgotten the “more” part. So as Apple were redefining the standard of screen technology, Samsung’s 1280×800 screen seemed positively archaic – It is barely better than their new Galaxy s3 which is a quarter of the screen area. It is a similar mistake that Samsung have made with the Galaxy s3 – by all accounts a brilliant device, but the thing that has got the fanboys foaming is that they haven’t upgraded the camera beyond the original 8MP. The fact that improving the number of pixels beyond 8MP usually has a detrimental effect on picture quality is lost on most people – all they understand is “more”

So it is really interesting to see that Samsung have actually delayed the release of their new tablet in order to make it a truly competitive device and add “more” to “different”. Early rumours were that they were just delaying it in order to incorporate a faster quad core processor, but in the past 24 hours runours have emerged that they are also incorporating one of the fastest Graphics chips on the market, which would only be necessary if they were also significantly increasing the screen size. As a gadget geek who would really rather never buy an Apple product this is exciting as it sounds like this new tablet could be a product that I can buy without compromise, where no-one with an iPad can have any sense of superiority.

It’s a brave move, but given the success of the 10.1′s baby brother (the Confusingly named Galaxy Note) it suggests that there is a market for this product and it could finally bring some diversity could open up the market and challenge Apple’s dominance.

All that, and yet no advertising or promotions or any form of formal communications. Just a great product.

here’s hoping

Media or Creative first – are we really still having this debate?

Posted: April 12, 2012 in advertising, creative thinking, marketing, media
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When I started in the media industry 12 years ago, the talk at the time was about how media planning should come before creative thinking. It was common talk amongst all media agencies and it had a lot of resonance in a world where media opportunities were exploding with the mass take up of the internet, the proliferation of digital TV and the rise of digital radio (what happened there!?) The difficulty of wading through all the multitude of media options gave real momentum to the claim of the media strategy to be an integral part of the marketing strategy. Within a couple of years it was seen as pretty much conventional wisdom, although there was some reluctance on the part of other advertising services agencies, understandably. But it was pretty well accepted that the context of an advertising message could often be as important as the message itself.

So the article below from Antony Young, would be exactly the type of article I would expect to have been written 10-12 years ago. Except it wasn’t written at any point in the previous decade. It was written last week.

here is the article in full : Six Reasons Media Strategy Should Come Before Creative

I was really quite shocked to be reading something like this in a publication such as AdAge in today’s marketing environment.

Not only did I think that the value of “the medium” had already been well established in our industry, I also thought that we had grown up and moved well beyond any kind of debate which put media before creative or creative before media.

Surely there is general consensus in our industry that what is required is a collaboration between all the key disciplines to ensure that all elements of a marketing campaign work in an integrated and orchestrated way to deliver against marketing and business objectives.

Surely we have moved away from protectionist attitudes such as “my discipline is more important than your discipline” Putting it simply – placing an irrelevant message in perfectly targeted media environment will have no more success than placing a wonderfully crafted message in front of an audience who have no interest in the product. It’s daft to claim that the media is more important than the message, but equally the message shouldn’t ever be developed in isolation of the media options.

I believe (and I thought most of my peers also believed) that the creative approach and the media approach should stem from the same overall communications strategy and should feed and nuture each other in an ongoing, organic, iterative, real time process. Surely the concept of a linear process where you make an ad, you buy some media to distribute the ad and then walk away is something that our industry has walked away from long ago?

But maybe I’ve been deluding myself. If the article above is anything to go by the media industry hasn’t really gone anywhere in the past 12 years.

“The Voice” leading the way in Talent TV and beating Britain’s Got Talent to boot

Posted: April 10, 2012 in Uncategorized
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Back in January wrote a post about how the talent show concept was evolving as viewers were getting tired of the formulaic mocking of the weak and vulnerable for the entertainment of the general untalented public.

This trend started to manifest itself with shows such as “Must be the Music” and “Got to Dance”. Both of these shows were relatively small as they were on Sky 1 rather than ITV or BBC, but they were definitely successful within the context of that channel.

It’s great therefore to see the ratings success of “The Voice” – beating Britain’s got Talent by 4 million viewers during their crossover and by more than 10% across the show. That is an amazing success for a show that is relatively unknown and that hasn’t built up a fanbase yet and it’s not a fluke based on the novelty factor – this week was the third in the row that The Voice beat BGT.

Rosie Millard of the Independent wrote the following opinion piece on the battle between the two – worth a read.

I’m excited by this change, both as a viewer and an advertiser. I work for a number of brands who want to be able to live out strong positive brand values and be seen to contribute to and improve the media they exist in. A show such as The Voice represents a set of values that hundreds of brands would love to be involved with and the one shame for us is that ITV failed to secure the show and so we can’t get near it. Hopefully that will mean it will spawn a series of competitors that take up these positive values and also allow commercial involvement.

P.S. I do actually hope that there is still a place for Britains got Talent though and it can stop being a freak show and start to celebrate true talent – otherwise, where will get to enjoy little gems such as this

If only Apple had been around in the 1880s, We’d have the fastest, prettiest iHorse ever by now.

Posted: March 30, 2012 in technology, Uncategorized
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I haven’t had an Apple rant in about a year, so those fanboys out there can look away now, you know what to expect. Except the next line might surprise you.

Apple’s NEW iPad went on sale last week to rapturous acclaim from all the Apple acolytes around the world, and for the first time ever, I wanted one. I’ve never truly desired any product made by Apple, (I know, I’m weird,) but when I saw this NEW iPad I had an irrational urge to own one. Well for about 5 minutes anyway.

After a period of soul-searching to try to understand this deviation in my character I realised that it was just one simple thing –

It’s “more” pretty.

That’s it.

OK if you are going to push it, it is prettier due to a really impressive high-resolution so called “retina” display.

And that is it. Just like the iPad 2 (and the original iPad) but a bit “More”

As far as I can tell the NEW iPad is nothing except a series of incremental improvements to the iPad 2 with one big incremental improvement to the screen. All the other improvements to camera and processing power are just to make sure that the experience of using the NEW iPad lives up to the experience of using the old one (because 4 times as many pixels requires a lot more processing power to render and photos from a 3 megapixel camera would look pretty crap on that screen)

As far as I can tell, there is absolutely nothing new or inventive or innovative about the NEW iPad. And yet people will buy it in their droves because of that screen. It is a truly breathtaking piece of technology with images displayed in the usual slick Apple way and people will have a visceral gut reaction to it that will overcome any rational objections to the rest of it. Apparently 16,000 iPad2s recently landed on ebay as all the leading majority decided that they just HAD to upgrade.

And that in a nutshell is what Apple do best. They make faster horses, because that’s what everyone wants. They’ve realised that they could spend vast amounts on R&D creating completely new product functionality 90% of which would be a commercial failure, or they can just wait for Samsung or Sony or Acer or Archos or HTC or even Nokia to develop something new that is a commercial success and then they’ll spend a couple of years thinking about it and eventually release it (in an admittedly perfect incarnation) as a great new innovation.

What they would never do for example is release something like the Samsung Galaxy Note 10.1.

This is a new Android tablet from Samsung that incorporates a true digital stylus with a digitised screen (the technology used by CAD Draftsmen to design pretty much everything). It looks pretty amazing and I can see a huge amount of potential functionality that it provides that no other tablet can do. I also think that there is a good chance that it will be reasonably commercial successful. The original Galaxy Note has seen pretty respectable sales (after an admittedly slow start) considering that it is a fairly niche product that sits half way between a phone and a tablet and I actually think that the market for the 10.1 is significantly bigger. I’m pretty sure that I want one.

The thing is, it’s fine to have a corporation that just make perfected, more expensive versions of products that other companies invented. It’s absolutely fine and frankly we deserve products that just WORK the way that Apple products do. It was absolutely great for Apple to be the way they are when they were the challenger brand, forcing Microsoft to stay honest.

The problem comes when that corporation becomes the biggest company in the world.

It’s a problem when they move from being a niche minority product for rich people to being the market leader that has a vested interest in maintaining the status quo. It is a problem when their sales volumes are so high that they can actually price traditionally cheaper more innovative competitors out of the market. That is when you start to see a stagnation in innovation.

And I think that we are already seeing it. Take a look at the new HTC range. HTC has been a really interesting challenger to Apple’s domination over the past few years, but their recent showing at the technology expo’s is worrying. The new HTC One X is their new flagship phone and what does it actually do that is new? More pixels on the screen, better camera, faster processer. Sound familiar? It’s just another faster horse.

The problem also is an issue for Apple itself: Apple are the most valuable company in the world and yet they only really make about 4 products. There is zero room for failure in that model. If the next iPad or iPhone or Airbook came out and bombed, that would be 25% of their business in serious jeopardy. So they will always err on the side of caution and keep making faster horses rather than take any real risks. They’ve tried it once or twice with products such as Apple TV, but there was very little conviction in that effort. Apple are stuck in a cycle where they have to keep making the same product with just a bit “more” over and over again. They actually need the other companies to test new innovations on the public or they will have nothing to copy!

Well I for one will be supporting the true innovators, the companies that are willing to take a chance, that accept the fact that with true progress comes the chance of failure. I might end up buying a shit product, true, but I might just end up supporting something that actually moves the pace of technology forwards a tiny bit and I can feel good about that.

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