real time planning – electricginger's media musings

This morning I saw a great presentation – #Ownthemoment – from our Twitter sales representatives in which they highlighted the most effective ways to take advantage of Real Time Planning behaviours using the twitter platform. Particularly they highlighted 3 types of event you can look to associate yourself with – Live, Connected, and Everyday.

They then proceeded to highlight a variety of planned “newsjacking” type behaviours that actually mirror the kinds of tactical reactive advertising the press advertising industry has been indulging in for years, but that twitter has provided a low cost and more immediate entry point to. See this Innocent example around the recent furour surrounding the Gareth Bale transfer

Their key point (which I very much agree with) is that Real Time Planning is MORE about the Planning part than it is about Real Time. Most of the “reactive” campaigns that have been celebrated in our industry are in fact meticulously planned responses to highly predictable events. The key is the effective analysis of data to predict likely scenarios and then have a plan for when those scenarios eventually emerge.

That’s all fine. There is definitely a place for placing a series of small reactive bets that IF they pay off can deliver a proportionally huge return on investment. Using the framework of “Live, Connected or Everyday” moments is a sensible way to structure our social communications if we want them to appear relevant and get consumers to engage with them.

My problem with it is simple – it is just too small. Advertising spend on Twitter represents approximately 0.1% of all advertising spend globally. If we generously guess that it has an equal effectiveness to all other advertising then it is essentially worth 0.1% of all advertising effect. If you then manage to align the planets correctly and hit the jackpot with a promoted tweet that is bang on for your brand and a rising trend that day, you might be able to increase its effectiveness by a factor of 10 – or 1000% – giving it a total value to the average campaign of 1%. But it takes a lot of work and a lot of failed attempts to get that jackpot moment. For every Oreos blackout moment

there is an Epicurious Boston moment and hundreds that just don’t get noticed at all.

That isn’t to say that Real Time Marketing isn’t important – quite the opposite – I think it has the potential to revolutionise the way we run marketing campaigns, it is just that I want to make it worth more than 1% (at best!) I want to find a way to apply those Real Time insights to a medium that can make a real difference.

On average, TV advertising makes up 63% of all advertising spend and is rising. If we can use these real time insights and cultural understanding to make our TV budgets work just 10% harder, then that is worth 6% of all advertising budgets. To put it in money terms – the potential prize for getting it right with twitter is global increase of $5billion (and I think that is incredibly generous), but the same level of effort could conservatively be worth $30billion if applied to my TV budgets.

I know where I’d rather focus my efforts.

When I started in the media industry 12 years ago, the talk at the time was about how media planning should come before creative thinking. It was common talk amongst all media agencies and it had a lot of resonance in a world where media opportunities were exploding with the mass take up of the internet, the proliferation of digital TV and the rise of digital radio (what happened there!?) The difficulty of wading through all the multitude of media options gave real momentum to the claim of the media strategy to be an integral part of the marketing strategy. Within a couple of years it was seen as pretty much conventional wisdom, although there was some reluctance on the part of other advertising services agencies, understandably. But it was pretty well accepted that the context of an advertising message could often be as important as the message itself.

So the article below from Antony Young, would be exactly the type of article I would expect to have been written 10-12 years ago. Except it wasn’t written at any point in the previous decade. It was written last week.

here is the article in full : Six Reasons Media Strategy Should Come Before Creative

I was really quite shocked to be reading something like this in a publication such as AdAge in today’s marketing environment.

Not only did I think that the value of “the medium” had already been well established in our industry, I also thought that we had grown up and moved well beyond any kind of debate which put media before creative or creative before media.

Surely there is general consensus in our industry that what is required is a collaboration between all the key disciplines to ensure that all elements of a marketing campaign work in an integrated and orchestrated way to deliver against marketing and business objectives.

Surely we have moved away from protectionist attitudes such as “my discipline is more important than your discipline” Putting it simply – placing an irrelevant message in perfectly targeted media environment will have no more success than placing a wonderfully crafted message in front of an audience who have no interest in the product. It’s daft to claim that the media is more important than the message, but equally the message shouldn’t ever be developed in isolation of the media options.

I believe (and I thought most of my peers also believed) that the creative approach and the media approach should stem from the same overall communications strategy and should feed and nuture each other in an ongoing, organic, iterative, real time process. Surely the concept of a linear process where you make an ad, you buy some media to distribute the ad and then walk away is something that our industry has walked away from long ago?

But maybe I’ve been deluding myself. If the article above is anything to go by the media industry hasn’t really gone anywhere in the past 12 years.

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