Tag: sustainability

Cringe-worthy boy-band actually makes for a half decent ad!

I’m a little bit late with this post, but I wanted to comment briefly on the recent Yeo Valley Campaign that launched a couple of weeks back.

For the second year in a row Yeo Valley “released” an epic musical number in the first break of the first live X-factor. For those of you who haven’t seen it, it featured a group of slightly too attractive “farmers” singing a Westlife style boy-band (the Churned) ballad (Forever) with a West-Country backdrop. This is the sequel to last year’s “rapping farmers” and whilst personally I don’t love it quite as much, I do think that this is a great example of sustainable advertising (see a couple of posts ago for more on this)

As an example of “sustainable communications” it is particularly nice in that it demonstrates that you can invest in and improve a consumer’s experience of their media without having to sponsor or ad-fund content.

I believe that this advert augments the enjoyment of people watching the X-factor because it clearly understands and plays to the specific frame of mind that those viewers find themselves in at that point. Cheesy manufactured boy-bands are the essence of X-factor and are the guilty pleasure of all who watch, so spending 2 minutes watching some bare chested boys do a tribute/parody to that is exactly what the doctor ordered for the commercial break. This relevant, informative and entertaining content delivered in such a timely fashion is a perfect example of the sustainable communications that I long to see more of.

Other things that they have done right –

1) there are not too many ratings behind this spot – they are primarily focusing on the X-factor and similar programming to ensure a tight fit with and maximum relevance for their core audience. This means they don’t have to worry about out-staying their welcome and starting to irritate and can focus on entertaining the audience that will appreciate it the most

2)They have made sure that a tangible product message is still core to the idea – (that Yeo Valley is made from milk that is sustainably farmed by West Country farmers who care about the countryside) – They have even included the lyrics in a karaoke style version of the ad that has followed more recently to make the message unmissable – Basically they have given me an actual reason to choose the product rather than to just “like” the TV ad

On an aside, I find it interesting that Yeo Valley have managed to create more noise than even Muller’s epic “Wunderful stuff” campaign that launched on the same day, in the same show and with a much more expensive ad and vastly larger advertising budget. The Muller stuff just seems to fall flat for me. It has all the theoretical ingredients for a viral hit, but viewers haven’t really fallen in love with it in the same way.

I think the difference is that Muller looks like it was made for the maximum entertainment of people who work in advertising, they’ve ticked lots of boxes of perceived retro cultural icons that are “cool” whereas the Yeo Valley work is all about appealing to my Mum (and is most definitely not cool.)

Yeo Valley have always made sure that even if their ad isn’t a massive cultural phenomenon it still communicates a reason to buy. Muller’s £20m campaign relies wholly on capturing our imagination and consumers “loving” the ad (and therefore by implication Muller) in the way that Cadburys managed with “Gorilla”, but if that fails, then what is my reason to buy their yoghurt?

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Sustainable Communications vs Media Exploitation – a Manifesto

I’ve been working in media and communications strategy for over 11 years now and I’ve been writing this blog for about 3 or 4 years on and off and I’ve never thought to write a manifesto; Something that puts in writing the basic principles of what I believe to be best practice in our industry and the fundamentals against which I hope to measure my own actions.

There are a few reasons why I haven’t done this:

1) It never occured to me before

2) Even if it had I wouldn’t have expected anyone to have any desire to read it

3) I didn’t really ever consolidate these “basic principles” in any way that didn’t involve a beer fuelled chat with media buddies in the pub.

Well that’s changed recently and here I am trying to set out my manifesto because:

1) It’s occured to me to do so

2) It doesn’t matter how many people read it, but many thanks if you are

3) I think that our industry really needs to start looking at the consequences of our behaviour and start to invest in the future.

The source of this manifesto (well it’s more of a mission statement really) came from a conversation with the Chief Architect of Bing in the UK, Dave Coplin. We were discussing recent developments with Bing’s equivalent of Streetview and he was outlining his strategy for ensuring that the privacy of individuals was protected as far as possible, whilst maintaining maximum utility for users (which could potentially invade their privacy.) What became clear is that he considered ” a right to privacy” (in the digital media world) to be an implied contract between individual and service provider. People actually give up their right to privacy all the time as long as they are getting clear value in return and they are in control of what happens to the information they divulge. What became clear in our conversation was the care and attention that Microsoft were investing in ensuring that the “contract” with consumers was always preserved -that they always knew what they were giving up and what value they were receiving in return.

The words “value exchange” are bandied around an awful lot, but in Dave’s eyes it was fundamental to Microsoft’s entire relationship as a media owner with consumers.

This formed the spark for the philosophy and manifesto that I’m about to deliver so here goes:

Here’s what I believe:

1) Human attention is a valuable natural resource, allowing us to learn about the world around us, adapt our behaviour for optimal utility of that world and to evolve our attitudes for maximum enjoyment of the world

2) Human attention is NOT an infinite resource, there is only so much new information we can take in at any time and only so many things that we can be persuaded to care about

3) All marketing and communications require that we capture that human attention

4) Human attention naturally concentrates and clusters around certain content and media because of the value it contributes to their lives, NOT because of the amount of advertising they find there

5) Just like any natural resource, over-exploitation of the human attention to media will inevitably lead to the dilution and eventual destruction of that attention and make it impossible for us to harness it any way, positive or negative.

(Yeah I love that pic!)

6) It should therefore be the responsibility of advertisers to not just exploit a medium for the audience that it attracts, but to invest in that medium with sustainable communications to ensure that it continues to deliver value to consumers and in turn provide a continuing resource for brands to communicate to those audiences.

Some advertisers might claim that they already do this – by paying to advertise in a medium they say they are investing in the quality of content that medium can provide.  And maybe that used to be true. Maybe some consumers do watch advertising in the knowledge that they are entering into a contract with the media channel to “pay” for the content they choose to watch by also watching content that they would rather not. However I think we are deluding ourselves if we think this is true of most advertising messages.

As advertisers we “buy” an audience that media owners “sell” to us. Because of that we think we have a right to put pretty much anything we can get away with in front of that audience and we approach every consumer contact with the question  “what can my brand get out of this?”.

A perfect example of this is the recent news story that Ford had “secured” a corporate page on Google+. What I found remarkable about this was that a) Ford had ignored Google’s request for advertisers to back off until they had worked out how to showcase corporate accounts and b) No-one seems to have a clue what Ford are doing there and what they hope to get out of it. All that they seem interested in is the fact that there are 10 million+ people already signed up and that it is currently unexploited so they get to be first. No-one knows how people are using Google+, what it is all about and what they can get out of it, but Ford are happy to steam in and plant their corporate size 9 footprints over everything.

This shouldn’t be surprising. As soon as an emerging technology develops into something that looks a bit like a “medium” then every client I have wants to know “How should I be using it?” There is an assumption that if there is an audience then we should be exploiting it. The same happened with Twitter and I can’t even think about doing a campaign without being asked “what will my facebook page look like”.

I also look  at the dead and dying media brands that have failed to keep up with the ever increasing demands of advertisers and investors and so have been abandoned by the wayside. Internet brands such as Myspace that has effectively been ditched – at a loss of half a billion dollars –  because no-one could work out how to make it work for advertisers.

I start to feel an element of responsibility for this. If every  new medium is disected and assessed solely based on it’s ability to generate advertising income then potentially viable media products and businesses that could have had another business model are simply allowed to fade away.

Now maybe this isn’t a problem whilst there is a steady flow of sacrificial lambs for us to exploit, plunder and destroy, and maybe it is fine when consumers don’t have a choice whether or not we target them, but I believe the days of being able to exploit media with impunity are numbered. Consumers have more and more tools that enable them to choose whether to engage with advertisers or not and the longer we abuse their good will and force interruption to their media consumption with unwelcome messages, the quicker they will learn how to switch us off. Indeed there is legislation coming which will force consumers to make that choice (see anti-cookie European legislation)

So here’s where I start my campaign for sustainable communication (I got here eventually!).

I believe that the most successful advertisers in the next 20 years will be those that understand that we have a duty to respect the contract between advertisers and consumers and deliver true value in our communications.

We need to ensure that we are investing in successful media, not just by buying media space, but by delivering content and messages that in and of themselves increase the value that consumers take out of that media space. Rather than saying “what’s the next big thing” all the time, we should be saying “how do we make the current big thing work better for consumers” so that we don’t have to start all over again when we have bullied them out of the media that they used to love.

For my part, whenever I am asked to consider a new media opportunity, I am going to endeavour to start with the question “How can I make that media better for the consumers who are consuming it” rather than “How can I make a quick buck here”. And let me be clear – another generic TV ad with animated animals or a beautiful woman selling perfume does not make my experience of that medium better. Most ads that your average advertiser likes are frankly wallpaper for your average consumer.

Over the next few weeks and months I will be adding examples of campaigns that are either examples of great sustainable communications or worrying examples of media exploitation.

Please feel free to send me any good examples of either.

As a starter for 10, please check out the mediaweek award shortlisted Panasonic Advertiser funded programme “How to take stunning pictures”. This was a piece of TV content on channel 5 that out-performed it’s alloted programming slot and was hugely popular with consumers and client alike. In addition Panasonic were able to clearly convey their commitment to helping the average photography enthusiasts get the most out of amateur photography. And it sold Panasonic Lumix cameras – lots of them.